FAQ

 

What is your shipping policy?

DOMESTIC

All orders ship UPS ground. Orders placed during weekends or holidays will be processed the following business day. If you need your order expedited, please contact us before you complete your order.

Current processing time is 2 business days or less + shipping after receipt of payment. All shipments F.O.B., Victor, New York. Title of product and risk of loss pass to Buyer upon delivery by Seller to carrier.

Free ground shipping on orders over $100.00.

INTERNATIONAL

For international orders, please purchase on Amazon.


What is your return policy?

We guarantee the quality of our products. If you are not satisfied please contact us for a return authorization number. Notice of claims for non-conforming products, shortages, or non-delivery shall be given in writing within 30 days from delivery date. Failure on the part of the purchaser to give written notice within the 30 day period to the Seller constitutes unquestionable acceptance of products and the Buyer waives all claims in respect to said products. Items that have signs of use (stress marks in the material, creases, tears, and folds), abuse, or modification will not be replaced or refunded. Refunds will consist of the purchase price only, except in the case of incorrect or faulty product, and will be issued once merchandise has been returned to the original Seller and deemed to be in like-new condition. Buyers returning products are responsible for all transportation costs.

If a product is returned and shows signs of use,abuse, or modification you will be contacted by Heritage Packaging explaining why a refund or replacement will not be issued.

We do not accept international returns at this time.


How long does anti-corrosion protection last when using Bluguard VCI® anti-corrosion bags?

The VCI anti-corrosion chemistry can last between 5 and 20 years depending on how often the bag is open and closed. Opening the bag a few times within a month can yield at least 5 years, while opening it less frequently (a few times a year or less) can yield up to 20 years of protection.


Can I use additional desiccant packs in the bag or will that interfere with the normal workings of the chemicals in the bag?

Bluguard VCI® storage bags don't require additional desiccant packs; however, using them won't negatively affect the process.



If I'm placing a firearm in a Bluguard VCI® storage bag, do I need to clean it first?

Yes. Firearms should always be cleaned and locked per the manufacturer’s specifications before placing in a Bluguard VCI bag. Intermittent cleaning is not necessary during storage unless the firearm is removed from the bag and fired or mishandled. Because the protective VCI molecules dissipate from the firearm as soon as it is removed from the bag, a properly stored firearm requires no cleaning before additional use. Always allow time for recently used firearms to cool before placing them back in the bag.


Will the wood and plastic parts on my firearm be safe inside a Bluguard VCI® storage bag?

Yes. VCI molecules are only attracted to metals, and are completely harmless to other firearm materials like wood, synthetic stocks or grips, optics, lights, and exotic finishes.


Can I apply oil before placing my metal items in the bag?

You can, but it's not necessary. Oil can prevent rust, but it will also impede the VCI molecules from reaching the bare metal and doing their job.


Will my storage bag tear or rip during normal use?

Our bags are made from durable, multi-layer, puncture and tear resistant material. When handled properly, and used as a storage and preservation bag, they will not rip or tear. Please note, Bluguard VCI® bags are not field-use bags, and if they are subjected to rough handling, punctures or tears can occur. Always allow time for recently used firearms to cool before placing them back in the bag.


Will my object fit in the bag?

We recommend measuring the outer dimensions of your object before making a purchase. If you were to place a cardboard box over the top of your firearm, what would the length and width of the box be? Our bags generally fit the type of gun listed; however, it is important to take your own measurements to check for proper fit.
 


Why can’t I open the Velcro® seal?

Our Velcro series was created as an option for those who need a secure storage system that they can frequently reuse. We use industrial strength Velcro to achieve this, ensuring optimal metal protection. The hook and loop strength is much greater on this seal than it is on common velcro because a weaker hook and loop wouldn’t provide an appropriate barrier to Oxygen.

We recommend peeling apart the bag from the center of the Velcro strip, and gently pulling apart from there. Firmly press the hook and loop sides together to close.


Why can’t I open the zipper on the vacuum seal bag?

Our vacuum seal bags were created as an option for those who need an airtight and watertight storage system for long term storage that is easily reused. We use industrial strength zippers to achieve this, ensuring optimal metal protection. The zipper strength is much greater on these bags than it is on common zip closure baggies because a weaker seal wouldn’t provide an appropriate barrier to oxygen and moisture vapor.

We recommend peeling apart the bag from the center of the zipper, and gently pulling apart from there. Firmly press to close the zipper, making sure both tracks engage.


Can I fold the bag?

Yes, carefully. In fact, most bags will arrive folded. Barrier materials are durable when handled with care. They are vulnerable to punctures from sharp objects, so always be cautious while folding a bag with a firearm inside. You can use a strong tape (like duct tape) to secure the fold in place if you are folding a bag to fit a smaller firearm.


Should I store a  pistol in it’s treated gun sock within the storage bag?

No. The pistol should be stored within the bag, without any other protective packaging like a gun sock.


Do you offer a military discount?

We offer a 10% discount for military and law enforcement personnel making personal purchases with a valid ID. Please email sales@heritagepackaging for assistance. For departmental, agency, or branch purchasing on stock and custom size products, please contact us for further assistance.


Do I need to remove accessories/scopes?

No, it’s safe to keep your scope on a gun being placed in our bags, so long as it fits properly. VCI molecules are only attracted to metals, and are harmless to other materials like wood, synthetic stocks or grips, optics, lights, and exotic finishes.

Please measure the outer dimensions of your firearm with scopes before making a purchase. If you were to place a cardboard box over the top of your firearm, what would the length and width of the box be? Our bags generally fit the type of gun listed; however, it is important to take your own measurements to check for proper fit.