FAQ: Firearm Storage Products
What is your shipping policy?
All orders ship UPS ground. Orders placed during weekends or holidays will be processed the following business day. If you need your order expedited, please contact us.
Current processing time is 2 business days or less + shipping after receipt of payment. All shipments F.O.B., Victor, New York. Title of product and risk of loss pass to Buyer upon delivery by Seller to carrier.
Free shipping on orders over $100.00.
For international orders, please contact us online, or call Heritage Packaging at (585) 742-3310.
What is your return policy?
We guarantee the quality of our products. If you are not satisfied please contact us for a return authorization number. Notice of claims for non-conforming products, shortages, or non-delivery shall be given in writing within 30 days from delivery date. Failure on the part of the purchaser to give written notice within the 30 day period to the Seller constitutes unquestionable acceptance of products and the Buyer waives all claims in respect to said products. Items that have signs of use (stress marks in the material, creases, tears, and folds), abuse, or modification will not be replaced or refunded. Refunds will consist of the purchase price only, except in the case of incorrect or faulty product, and will be issued once merchandise has been returned to the original Seller and deemed to be in like-new condition. Buyers returning products are responsible for all transportation costs.
If a product is returned and shows signs of use,abuse, or modification you will be contacted by Heritage Packaging explaining why a refund or replacement will not be issued.
We do not accept international returns at this time.
How do I order wholesale?
For wholesale opportunities, please apply to be a registered dealer with ACK Universal.
How long does anti-corrosion protection last when using Bluguard VCI™ firearm and ammunition storage bags?
The VCI anti-corrosion chemistry can last between 5 - 20 yrs depending on how often the bag is open and closed. If you are in and out of the bag a few times a month you will still see at least 5 yrs of protection. If you are in and out of the bags a few times a year or less they will prevent corrosion for 15-20 yrs.